Question list for customers and manager

(We put this list on the blog because then you can see we thought about the questions we could ask the customers and the manager. As you can read in the message ''ERROR'' we unfortunately weren't allowed to ask the questions.)

Questions for customers:

Hello! We are students from NHTV Breda University of Applied Sciences. We are taking part in a summer course at the Northern Arizona University and the Arizona State University. For this purpose we would like to have an interview with you. We want to interview you about your experiences with Marriott. The interview will take about 30 minutes.

First we would like to have some general information like your age and do you have company during your stay like your family or friends.

What do you expect of the Marriott?
· Is this your first visit in a Marriott hotel?

How do you experience staying in Marriott?
· What is the reason that you have this opinion?

What do you think of the price/quality ratio of the Marriott?

What do you think of the location of this Marriott?
· What do you think of the parking place?

Why did you choose the Marriott above other hotels?

At what point do you think the Marriott could improve?

Thank you very much for your time and sharing your experiences about Marriott with us.

Questions for the manager:

Hello! We are students from NHTV Breda University of Applied Sciences. We are taking part in a summer course at the Northern Arizona University and the Arizona State University. For this purpose we would like to have an interview with you. We want to interview you about your experiences with Marriott. The interview will take about 60 minutes.

Can you tell something about the history of Marriott?

What’s the target group of Marriott?

What is the business formula the Marriott hotel and its franchisers?

How do you carry the business formula through the hotel and its staff?
· What kind of theme and ambience do you want to create in Marriott?
· What kind of entertainment do you have in Marriott?
· Is there a difference in furnishing between Marriott and other hotels?

How do you communicate with your staff about the business formula?

What’s typical about Marriott?

How do you make Marriott attractive?

What do you do to promote Marriott?
· What is your marketing strategy?

Are there any demands as regards the location of Marriott?

Thank you very much for your time and sharing your experiences about Marriott with us.