zaterdag 16 augustus 2008

Branded Customer Experience

Branded Customer Experience

The main goal is to make the guests feel at home as much as possible. To realise this, they offer loads of facilities nearby. Some examples are the shopping mall; Arizona Mills Mall and the many boating and fishing spots at Tempe Town Lake.

When the guests arrive at the hotel, they will be received in the impressive lounge. They will get a warm welcome from the reception desk and will be guided to their impressive rooms. Their rooms are filled with all kinds of luxuries. A big living room, large bedroom and a bathroom with a bath and shower. There is also a kitchen in all rooms. When our guests leave in the morning they can leave a note, so we know what they would like to have in their fridge. The hotel will do all the shopping for the guests, so they have what they like when they return later on the day.

All guests can enjoy their breakfast at our Gatehouse. Here they can choose between many different kinds of breakfast, included many egg dishes, fresh fruit or bagels and waffles.

There is also a large café for further relaxing. Like a cup of coffee or some thee. Here you will also find the daily newspaper, so you keep in touch with the world.
Outside we find a pool and a whirlpool. Here can our guests enjoy the lovely water, or just get a tan in the sun. We also offer multiply sport facilities. Like a fitness center, basketball course and a tennis grit. There is also a large golf circuit for everyone that is interested.

As you can see we offer our guests a lot of luxury.

But that’s not all!

For businesspeople we also have a big meeting room. Here we have everything you need, like AV equipment, high-speed internet and overnight delivery.

Our concept in short; “You name it, we have it”.

Personels Influence

How can our personel contribute to this formula? A simple answer really. Our personel is always friendly and polite. They will see to it that any request made by the guests is filled in. They will also provide suggestions to our guest when they see fit. By doing so we provide an extra service, so our guest do feel even more at home.

Typical America

What makes the whole concept typical America? Probably the way everything is offered to the guests. It is a large hotel with many facilities, all possible, because of the big area they have available.
Would this be possible in the Netherlands? I think not. In the Netherlands we don’t have many areas with big proportions of land. Also the weather isn’t as great, so a big swimming pool would not get the same effect. It also seems that the people in the Netherlands don’t want the personel to keep on questioning for our comfort. We prefer our rest and to do things more on our own.

Guest experience

Overall satisfaction
100% of travelers (1 of 1) recommend this hotel 5.0
Hotel service 5.0
Hotel condition 4.0
Room cleanliness 5.0
Room comfort 4.0

Scores are based on a 1 (poor) to 5 (excellent) rating system.

Most recent review and rating for Residence Inn By Marriott Tempe in Tempe
All reviews displayed are submitted by customers who stayed at this hotel. Only the most recent review is shown.
A traveler from Titletown USA, WI recommends this hotel

Posted: 16-Jul-08
Wonderful staff and customer service
Speedy check-in and check-out. Never saw housekeeping (meaning, they never disturbed me while I was in the room) but whenever I got back to my hotel room later that day, it was clean. The front desk that was very prompt in taking care of any issues. Also, breakfast in the morning was always hot and fresh with a lot of variety, with attempts to accomodate all types of tastes (and great breakfast staff). I rated some things a "4" only because of cosmetic issues (like, more convenient lighting - a switch for the lamps versus turning on each individual lamp would have been nice, the door closing a little quieter - worried about disturbing the other guests, and if there were a few items for washing dishes in the kitchen - although, housekeeping did wash any of my dirty dishes which I could have cleaned). Nice location if you have business in Tempe or don’t want to be in Phoenix - hotel was right across from the Arizona Mills outlet and there is a CVS on the corner. Other stores, restaurants, gas stations right off of Baseline Road and I-10 access right down the street. Overall, it was a very nice hotel and would stay there again.

Traveler's tip on dining
They had complimentary breakfast each morning and Mon-Thurs a lite fare of a dinner, but do not have a restaurant in the hotel. I had one Arizonian tell me of "great" chain restaurants - not my idea of great eating when I’m on vacation. I was only in AZ for 5 days and it would have been nice to know of restaurants that were unique to the area but yet, well-received by travelers as well as the locals. So, before you go, if you like food, do a little research.

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